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Alsaif Gallery return policy
You have 3 days to return an item for a refund and 7 days to exchange it, though the page gives 7 days for both if you paid through Tamara, Tabby or Madfou'a. Discounted items can only be exchanged (within 7 working days), not refunded, and used items cannot be returned.
What Alsaif Gallery says
يمكنك إرجاع منتجاتك بطريقة سهلة علما بأن مدة الاسترجاع ثلاث أيام والاستبدال سبعة أيام
Read from Alsaif Gallery's own returns page (source) on 2026-11-11.
The details
| Days to return | 3 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The page is in Arabic and says the policy depends on the country (Saudi Arabia, Kuwait, UAE, Oman). The general window is 3 days for returns and 7 days for exchanges, but the page also gives 7 days for returns and exchanges when paying through Tamara, Tabby or Madfou'a. Faulty or damaged items must be reported within 7 days of receipt via WhatsApp customer service, and the courier collects them. Refunds go to the original payment method (wallet first, if used) and can take 7 to 14 working days for instalment providers. The page does not mention price adjustments.
Last checked 2026-11-11. Policies change, so check with Alsaif Gallery before relying on it.
More than this page shows
Alsaif Gallery also publishes 7 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in Saudi Arabia
For anything bought online you have 7 days from receiving it to change your mind and get a full refund, as long as you haven't used it (E-Commerce Law). Custom-made goods, opened media, books and a few other categories are excluded.
This applies on top of whatever Alsaif Gallery offers, and sometimes gives you more.
Bought something and it is cheaper now?
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