All retailers › United Kingdom
AO return policy
You can return an item within 30 days of delivery for a full refund if it is unused, though a collection charge (up to £49.99 for large items or £24.99 for small ones) is taken off. Used or installed items may only get a partial refund, and AO members get up to 100 days.
What AO says
If you want to return a product, just let us know within 30 days of delivery and we’ll tell you how to get it back to us.
Read from AO's own returns page (source) on 2026-11-11.
The details
| Days to return | 30 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
Orders placed 19 October to 23 December are eligible for return until 11 January or within 30 days of delivery, whichever is longer. A collection charge (up to £49.99 for large items, up to £24.99 for small items) is deducted from the refund; smaller items can be dropped off free at Drop at Shop locations. Standard delivery charges are refunded only if the order is cancelled within the 14-day statutory cooling-off period. Refunds are paid within 14 working days. The page mentions a Price Match Guarantee only in the header/footer, with no detail, and says nothing about refunding price drops after purchase. The member window of "up to 100 days" is described on the page as for AO members; details are on a separate page. The page doesn't say whether in-store purchases are covered.
Last checked 2026-11-11. Policies change, so check with AO before relying on it.
More than this page shows
AO also publishes a longer window for members and 5 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in the United Kingdom
For anything bought online you have 14 days from the day it arrives to cancel for any reason, then another 14 days to send it back, and the retailer has 14 days to refund. That right doesn't cover things bought in a shop, personalised items, perishables, or sealed media once opened (Consumer Contracts Regulations 2013).
This applies on top of whatever AO offers, and sometimes gives you more.
Bought something and it is cheaper now?
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