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Ashley return policy
Online orders delivered by Standard Shipping can be returned within 30 days of delivery, in original condition with all parts; return shipping or pickup fees may apply and delivery charges aren't refunded. Items can't be returned in stores, and in-store purchases follow the individual store's own policy.
What Ashley says
We accept the return of Standard Shipping item(s) within 30 days of delivery.
Read from Ashley's own returns page (source) on 2026-11-11.
The details
| Days to return | 30 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The 30-day window applies only to online orders sent by Standard Shipping. White Glove and Doorstep Delivery items can't be returned unless damaged or defective, and that must be reported within 3 business days of delivery. Mattresses and foundations are covered by the manufacturer's warranty rather than a return window. In-store purchases (including from independently owned stores) set their own policies, so check your receipt or contact the store. Refunds go to the original payment method and can take 7–10 days to show after the item is received. The page doesn't address price adjustment (there is a separate Price Match link, not covered here). The page is US-based (state tax law is mentioned).
Last checked 2026-11-11. Policies change, so check with Ashley before relying on it.
More than this page shows
Ashley also publishes 6 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in the United States
No nationwide return or price-adjustment right: in the US each store sets its own rules, so Pricemend goes by the store's published policy.
This applies on top of whatever Ashley offers, and sometimes gives you more.
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Pricemend reads your receipt, works out your last day to act, and tells you when a price drops.
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