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Bonmarche return policy
You can return items within 28 days of receiving them, either to a Bonmarché store or by post using Evri. They must be unworn, in original condition with tags attached, and you'll need proof of purchase. Some items, such as lingerie (not bras), hosiery and gift cards, can't be refunded, and Klarna or PayPal orders must go back to the warehouse.
What Bonmarche says
You may return items bought online to any open Bonmarché store within 28 days of receipt.
Read from Bonmarche's own returns page (source) on 2026-11-11.
The details
| Days to return | 28 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The 28 days run from receipt of the order. Items must be in original condition with tags attached, with proof of purchase (delivery note or order confirmation email); without proof, only an exchange at the current or last known selling price is offered. Orders paid for with Klarna or PayPal can only be returned to the warehouse (via Evri or post), not to a store. Returns by post are at the customer's cost, and the page says up to 14 days to process a return. Postage paid on the order is not refunded unless the item was faulty or written cancellation was given within 14 days of ordering. Christmas gifts bought 19 October to 24 December 2026 can be exchanged (not refunded) until 9 January 2027; the page also says purchases after 15 December 2026 revert to the standard 28-day policy, which looks inconsistent. The page doesn't state a separate window for items bought in store, and the text provided is cut off partway through the PayPal section. It doesn't mention price adjustments.
Last checked 2026-11-11. Policies change, so check with Bonmarche before relying on it.
More than this page shows
Bonmarche also publishes 7 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in the United Kingdom
For anything bought online you have 14 days from the day it arrives to cancel for any reason, then another 14 days to send it back, and the retailer has 14 days to refund. That right doesn't cover things bought in a shop, personalised items, perishables, or sealed media once opened (Consumer Contracts Regulations 2013).
This applies on top of whatever Bonmarche offers, and sometimes gives you more.
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