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Clovia return policy
You can return an order within 15 days of delivery, as long as the items are unworn, unwashed, and have their tags and original packaging. Briefs, panties and opened multi-packs that include panties can't be returned or exchanged.
What Clovia says
You can return your order within 15 days of its delivery.
Read from Clovia's own returns page (source) on 2026-11-11.
The details
| Days to return | 15 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The page text is cut off partway through the GST refund answer, so anything after that is not recorded. Items must be unworn, unwashed, with tags attached, in original packaging, and with any free gifts included. If free gifts are not returned, a charge is deducted from the refund. Exchanges are also allowed within 15 days and can only be requested once. Refunds to a bank account apply only to pre-paid orders, not cash on delivery. The page says nothing about returns for items bought in a shop, and nothing about price adjustments.
Last checked 2026-11-11. Policies change, so check with Clovia before relying on it.
More than this page shows
Clovia also publishes 2 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in India
There's no nationwide cooling-off period for changing your mind, so the window is whatever the platform publishes, usually 7 to 15 days. What the law does require is that the platform publishes that policy up front and honours it, and takes back anything defective or not as described (Consumer Protection (E-Commerce) Rules 2020).
This applies on top of whatever Clovia offers, and sometimes gives you more.
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