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Coolmod return policy
You can return products for any reason within 14 calendar days, and the page also gives a separate 14-day legal right to cancel after delivery. Once Coolmod receives the goods in good condition, it refunds you within 14 days using your original payment method.
What Coolmod says
Además de la posibilidad de ejercitar el derecho de desistimiento, el consumidor y usuario tiene derecho a la devolución de los productos, por el motivo que sea, en un plazo de 14 días naturales.
Read from Coolmod's own returns page (source) on 2026-11-11.
The details
| Days to return | 14 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The page text is in Spanish and starts partway through (it opens in the warranty section), so some of the policy may be missing. The 14 calendar days for withdrawal (desistimiento) run from when the customer receives the goods. Returns are requested through the website's returns form or enquiries section. After Coolmod confirms the cancellation, the customer has 14 calendar days to send the goods back. Refunds include standard delivery costs but not extra costs for a faster delivery option, and cash-on-delivery fees are not refunded. If an item came with a free gift or promotion, the whole pack must be returned to get a refund. For products with game download codes, the game's price is deducted if the code was downloaded. Original packaging is recommended but not required, and the customer is only liable for loss of value caused by handling beyond what is needed to inspect the item. Optical discs can only be returned if unopened, with the customer paying postage. The page does not say whether it covers online or in-store purchases. It does not mention price adjustments. Warranty exclusions and repair charges (from €25 + VAT) are separate from returns.
Last checked 2026-11-11. Policies change, so check with Coolmod before relying on it.
More than this page shows
Coolmod also publishes 9 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in Spain
For anything bought online you have 14 days from delivery to withdraw for any reason and get your money back, under the EU-wide right in Spain's consumer law. It doesn't cover in-shop purchases, personalised items, perishables, or sealed media once opened.
This applies on top of whatever Coolmod offers, and sometimes gives you more.
Bought something and it is cheaper now?
Pricemend reads your receipt, works out your last day to act, and tells you when a price drops.
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