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Defacto Egypt return policy
You have 30 days to return unused items in their original packaging, either to a DeFacto store with your invoice or free by post through Aramex using a return code. Refunds should arrive within 14 working days (14 to 21 if you paid by instalments), and exchanges can only be done in store.
What Defacto Egypt says
يمكنك إرجاع العناصر في غضون 30 يومًا تم شراؤها من defacto.com في أقرب متجر DeFacto مع فاتورتك.
Read from Defacto Egypt's own returns page (source) on 2025-03-28.
The details
| Days to return | 30 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | archived. Read from an archived copy of the retailer's returns page and quoted above. This retailer refuses automated requests, so the wording is as it stood on the capture date below, not as it stands today. source |
The page is in Arabic and the text ends part-way through the last FAQ (damaged or wrong items), so that section is not captured. Items must be unused and in their original packaging. Online orders can be returned free either at a DeFacto store (with your invoice) or by post via Aramex using a return code; Aramex branches will not accept returns without the code. Exchanges are only possible in DeFacto stores within 30 days of purchase, and items bought in store cannot currently be sent in online for exchange. Anything sent to the warehouse is treated as a return and refund, not an exchange. Refunds are due within 14 working days of the parcel being handed to Aramex, or 14 to 21 working days for orders paid by instalments. The page does not mention any price-drop refund, and no excluded categories are listed in the text captured. Read from an archived copy of this page taken on 2025-03-28, because the retailer does not serve automated requests. It may have changed since.
Archived copy taken 2025-03-28. Policies change, so check with Defacto Egypt before relying on it.
What the law gives you in Egypt
You have 14 days to return almost anything for any reason and get a full refund at no cost to you, and 30 days if it turns out to be faulty or not what was described (Consumer Protection Law 181 of 2018, articles 17 and 21). Perishables, custom-made and altered goods, and opened books and software are excluded.
This applies on top of whatever Defacto Egypt offers, and sometimes gives you more.
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