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Dell return policy
You can return most items bought directly from Dell within 30 days of the invoice date, once you've got a return authorisation number. Some items, such as software, enterprise products, gift cards and customised products, can't be returned, and a 15% restocking fee may apply in some cases.
What Dell says
For all eligible purchases, our return policy is 30 days from the date of your invoice, unless you have a separate agreement with Dell.
Read from Dell's own returns page (source) on 2026-11-11.
The details
| Days to return | 30 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
US (dell.com/en-us) policy; the window runs from the invoice date. Extended holiday window: purchases made 1 Nov 2026 to 29 Dec 2026 can be returned until 15 Jan 2027 or 30 days from the invoice date, whichever is later (the footer says "delivery date" for consumers, which conflicts with the "invoice date" in the main text). You need a credit return authorisation (CRA) number, and Dell must receive the return within 30 days of authorisation. A 15% restocking fee may apply, except for defective items, Dell errors, or consumers buying for personal use. Refunds can take 10-15 business days after Dell receives the item. Refunds may be reduced by shipping and handling fees, or by the value of promotional freebies or Dell Rewards earned. The page mentions a "Price Guarantee" and post-purchase "Competitor Price Match" being extended over the holiday period, but it doesn't set out their terms. It therefore doesn't clearly state a refund when Dell's own price drops, so price adjustment is left null. Products not bought directly from Dell follow the seller's own policy.
Last checked 2026-11-11. Policies change, so check with Dell before relying on it.
More than this page shows
Dell also publishes 10 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in the United States
No nationwide return or price-adjustment right: in the US each store sets its own rules, so Pricemend goes by the store's published policy.
This applies on top of whatever Dell offers, and sometimes gives you more.
Bought something and it is cheaper now?
Pricemend reads your receipt, works out your last day to act, and tells you when a price drops.
Try Pricemend Return policy data as an API