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Dream 2000 return policy
You can return an item within 14 days of buying it if it is in its original condition, and you must show the original invoice. If an item is faulty, you have 30 days, but you need a technical report from the manufacturer's agent. Refunds go back via the original payment method, or you can exchange for an item of the same value.
What Dream 2000 says
يمكن إرجاع المنتج خلال 14 يومًا من تاريخ الشراء إذا كان المنتج في حالته الأصلية
Read from Dream 2000's own returns page (source) on 2026-11-11.
The details
| Days to return | 14 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The page is in Arabic. The 14-day window applies to products in their original condition and needs the original purchase invoice. A separate 30-day window applies only if the product turns out to be faulty and the manufacturer's agent provides a technical report. The agent decides how long the report takes. The page doesn't say whether the policy covers online or in-store purchases, or mention price adjustments, final-sale items or exclusions.
Last checked 2026-11-11. Policies change, so check with Dream 2000 before relying on it.
What the law gives you in Egypt
You have 14 days to return almost anything for any reason and get a full refund at no cost to you, and 30 days if it turns out to be faulty or not what was described (Consumer Protection Law 181 of 2018, articles 17 and 21). Perishables, custom-made and altered goods, and opened books and software are excluded.
This applies on top of whatever Dream 2000 offers, and sometimes gives you more.
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