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eXtra return policy
You can return or exchange a new, unused item in its original condition within 14 days if you bought it online, or within 7 days if you bought it in a shop. Phones, computers, games consoles, printers and personal care items can only be returned if faulty, and opened boxes lose 30% of the value.
What eXtra says
عميلنا العزيز، يمكنك إرجاع أو استبدال المنتج الجديد خلال 14 يوماً من تاريخ الشراء إذا تم الشراء من الموقع الإلكتروني، و7 أيام إذا تم الشراء من المعرض، وذلك من تاريخ الشراء أو من تاريخ استلام المنتج (لأجهزة التوصيل المنزلي)، بشرط أن يكون المنتج غير مستخدم وفي حالته الأصلية
Read from eXtra's own returns page (source) on 2026-11-11.
The details
| Days to return | 14 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The general window is 14 days for online purchases and 7 days for purchases made in a shop. The page says that a Return Material Pre-Authorisation (RMPA) number is needed for items sold by eXtra, and it is valid for 14 days. Third-party seller items are returned through 'My Account' (also 14 days), not in store. Opened-box returns are accepted only with a 30% deduction. Shipping and bank-transfer fees are charged for change-of-mind returns, but not for faulty, damaged or wrongly delivered items. The page lists a 100 € home-delivery return fee, which looks odd on a Saudi page. Bundle offers must be returned in full. Refunds go to the original payment method and take 7 to 14 working days. The page only links to a 'lowest price match' page and says nothing about refunding a later drop in eXtra's own price. This is the Saudi Arabian (Arabic) page, and other countries may differ.
Last checked 2026-11-11. Policies change, so check with eXtra before relying on it.
More than this page shows
eXtra also publishes 13 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in Saudi Arabia
For anything bought online you have 7 days from receiving it to change your mind and get a full refund, as long as you haven't used it (E-Commerce Law). Custom-made goods, opened media, books and a few other categories are excluded.
This applies on top of whatever eXtra offers, and sometimes gives you more.
Bought something and it is cheaper now?
Pricemend reads your receipt, works out your last day to act, and tells you when a price drops.
Try Pricemend Return policy data as an API