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Hobbs return policy
You can return items bought online or in store within 30 days of receiving them, with proof of purchase. Sale items have a shorter 14-day window, and some items (such as earrings, nightwear, swimwear and gift cards) can't be returned. The page doesn't say whether Hobbs refunds the difference if its own price drops.
What Hobbs says
You can return items bought online or in store with proof of purchase within 30 days of receipt.
Read from Hobbs's own returns page (source) on 2026-11-11.
The details
| Days to return | 30 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The general window is 30 days from receipt, but sale items must be returned within 14 days of receipt. International customers can return within 30 days of the parcel delivery date via the Global-e portal, and the return cost is deducted from the refund. Online orders from outside the UK can't be returned to UK stores. UK returns are free in store or £1.95 by post (deducted from the refund). The page also describes a legal cancellation right of 14 working days for online/phone orders. A temporary extension to 16 January applies to orders placed on or after 12 September, following a cybersecurity incident. Faulty items can be returned within 30 days of purchase. Items must be unworn, unused and in original condition. The page text appears cut off at the end of the exclusions list.
Last checked 2026-11-11. Policies change, so check with Hobbs before relying on it.
More than this page shows
Hobbs also publishes 7 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in the United Kingdom
For anything bought online you have 14 days from the day it arrives to cancel for any reason, then another 14 days to send it back, and the retailer has 14 days to refund. That right doesn't cover things bought in a shop, personalised items, perishables, or sealed media once opened (Consumer Contracts Regulations 2013).
This applies on top of whatever Hobbs offers, and sometimes gives you more.
Bought something and it is cheaper now?
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