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John Lewis return policy
John Lewis doesn't refund price drops, but you have 35 days to return it and buy it again at the lower price. John Lewis gives 35 days and also matches other high-street retailers' prices, which may be worth asking about before you return anything.
The details
| Days to return | 35 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | statutory. Set by law rather than by the retailer, and cited to the legislation. source source |
Last checked 2026-11-06. Policies change, so check with John Lewis before relying on it.
What the law gives you in the United Kingdom
For anything bought online you have 14 days from the day it arrives to cancel for any reason, then another 14 days to send it back, and the retailer has 14 days to refund. That right doesn't cover things bought in a shop, personalised items, perishables, or sealed media once opened (Consumer Contracts Regulations 2013).
This applies on top of whatever John Lewis offers, and sometimes gives you more.
Bought something and it is cheaper now?
Pricemend reads your receipt, works out your last day to act, and tells you when a price drops.
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