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La Casa de las Carcasas return policy
You can cancel and return an online order within 14 calendar days of receiving it, without giving a reason, by telling the retailer by email, phone or post. Items must be unused and in their original packaging, and personalised items and opened sealed hygiene goods can't be returned.
What La Casa de las Carcasas says
Usted tiene derecho a desistir del contrato en un plazo de 14 días naturales sin necesidad de justificación.
Read from La Casa de las Carcasas's own returns page (source) on 2026-11-11.
The details
| Days to return | 14 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The page is in Spanish and applies to Spain only (including the Balearic and Canary Islands, Ceuta and Melilla). The 14 days run from when you or someone you nominate (not the carrier) takes possession of the goods. Faulty items are handled separately: contact them immediately, they will say within 15 calendar days whether you get a refund or replacement, and a full refund including shipping applies for defects. Repair services have their own 14-day withdrawal right. Orders not collected within 15 days of availability are treated as cancelled and refunded, less delivery costs where applicable. The page does not mention price adjustments or discounted items. It says online orders can be collected in store, but does not state whether items bought in store can be returned under this policy.
Last checked 2026-11-11. Policies change, so check with La Casa de las Carcasas before relying on it.
More than this page shows
La Casa de las Carcasas also publishes 3 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in Spain
For anything bought online you have 14 days from delivery to withdraw for any reason and get your money back, under the EU-wide right in Spain's consumer law. It doesn't cover in-shop purchases, personalised items, perishables, or sealed media once opened.
This applies on top of whatever La Casa de las Carcasas offers, and sometimes gives you more.
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