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Level Shoes return policy
You can return unused items bought on the Level Shoes website or app within 30 days of receiving them, as long as they are unworn, undamaged and in their original packaging with all tags. Level Shoes pays return postage and usually refunds within two weeks of getting the item, but it doesn't offer exchanges and items marked non-returnable can't be sent back.
What Level Shoes says
Customers who are not satisfied with their purchase for any reason may return unused Products to Level Shoes, provided that the conditions set forth herein have been met, within thirty (30) days from the date of receipt of the Product(s) .
Read from Level Shoes's own returns page (source) on 2026-11-11.
The details
| Days to return | 30 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The policy covers only products bought on the Level Shoes website or app, sold by Level Retail Americas Corp. The page doesn't mention price adjustments. After a return request is confirmed, the item must be handed to the courier within 7 days. Level Shoes pays return shipping. Refunds are usually processed within two weeks of the item arriving, to the original payment method or, if you choose, as store credit. Refunds are at Level Shoes' discretion after inspection. No exchanges are offered. The page may differ by country (it shows a UAE site selector), but no country differences are stated.
Last checked 2026-11-11. Policies change, so check with Level Shoes before relying on it.
More than this page shows
Level Shoes also publishes 4 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in the United Arab Emirates
A seller has to tell you if it discounts something within a week of your buying it, and if it doesn't, you can claim the difference back within 30 days of the purchase (Executive Regulations of the Consumer Protection Law, Cabinet Decision 66 of 2023). Ask the seller first; the Ministry of Economy's consumer line handles it if they refuse.
This applies on top of whatever Level Shoes offers, and sometimes gives you more.
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