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Marks & Spencer return policy
Most items can be returned within 28 days, whether bought online or in store. Sale items bought online have a shorter 14-day window. Full-price items bought between 22 October 2026 and the festive period can be returned until 17 January 2027.
What Marks & Spencer says
Our standard returns policy is 28 days. This applies to both online and in-store purchases, except Sale items.
Read from Marks & Spencer's own returns page (source) on 2026-11-11.
The details
| Days to return | 28 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The general window is 28 days. Sale items bought online have 14 days to notify M&S of a return, then a further 14 days from that notification to send the items back. There is a festive extension: full-price items bought on or after 22 October 2026 can be returned until 17 January 2027, unless the standard 28 days would end later. Sale items stay at 14 days. Items must be unworn and unused. Clothing and home items bought in main stores can only be returned to main clothing and home stores. Outlet purchases can only be returned to Outlet stores. The page text is cut off part-way through, and the full excluded-products list is a separate link, so the exclusions here may be incomplete. The page does not mention price adjustments.
Last checked 2026-11-11. Policies change, so check with Marks & Spencer before relying on it.
More than this page shows
Marks & Spencer also publishes 4 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in the United Kingdom
For anything bought online you have 14 days from the day it arrives to cancel for any reason, then another 14 days to send it back, and the retailer has 14 days to refund. That right doesn't cover things bought in a shop, personalised items, perishables, or sealed media once opened (Consumer Contracts Regulations 2013).
This applies on top of whatever Marks & Spencer offers, and sometimes gives you more.
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