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Metro Shoes return policy
You can return unused items within 15 days of receiving them, but sale items, bags and accessories (except belts) can't be returned. The page also says refunds are only given if the item arrives damaged, faulty or wrong, so you may not get a refund just for changing your mind.
What Metro Shoes says
Within 15 days of receipt, only unused goods will be accepted for refund.
Read from Metro Shoes's own returns page (source) on 2026-11-11.
The details
| Days to return | 15 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The page is a combined shipping, return and refund policy and appears to be about online orders. It does not say whether it covers shop purchases. The refund section says Metro Shoes will refund the paid amount only if the order arrives damaged, faulty or wrong, and says no refund is given if the item arrives in the colour and size the customer chose. This seems to conflict with the general 15-day return line, so the practical right to a refund may be narrower. Shipping charges are excluded from refunds. Items sold at a discounted price on the website have no warranty, guarantee, exchange or repairs. Refunds are only started after the returned item has arrived and passed a condition check. The page says nothing about price adjustments.
Last checked 2026-11-11. Policies change, so check with Metro Shoes before relying on it.
More than this page shows
Metro Shoes also publishes 6 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in India
There's no nationwide cooling-off period for changing your mind, so the window is whatever the platform publishes, usually 7 to 15 days. What the law does require is that the platform publishes that policy up front and honours it, and takes back anything defective or not as described (Consumer Protection (E-Commerce) Rules 2020).
This applies on top of whatever Metro Shoes offers, and sometimes gives you more.
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