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Moss return policy
You have 14 days from receiving an online order to return it, or until 2 January 2027 for orders placed 20 October to 17 December 2026. Returns to a Moss store are free, while courier returns cost £3.99 taken from your refund. Hats, underwear and gift cards can't be returned.
What Moss says
If you need to return any items that were bought online, you have 14 days after receipt of your order to notify us, unless your order is covered by our extended Christmas returns policy.
Read from Moss's own returns page (source) on 2026-11-11.
The details
| Days to return | 14 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The 14 days run from receipt of an online order. Orders placed 20 October 2026 to 17 December 2026 fall under an extended Christmas policy and can be returned up to and including 2 January 2027. Returns by courier (Royal Mail or Collect+) cost £3.99, deducted from the refund, except size exchanges. Returns to Moss stores are free, but the Elys Wimbledon, Pearsons Enfield and Camp Hopson Newbury concessions don't accept returns. After requesting a return in the portal, you have a further 14 days to send the goods back. Returns from the USA and Republic of Ireland are free via the returns portal. Refunds can take up to 3 weeks after posting items back. Late returns may be refused a refund, except for faulty or damaged goods. The page doesn't say whether it covers items bought in store, and the text appears cut off at the end.
Last checked 2026-11-11. Policies change, so check with Moss before relying on it.
More than this page shows
Moss also publishes 4 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in the United Kingdom
For anything bought online you have 14 days from the day it arrives to cancel for any reason, then another 14 days to send it back, and the retailer has 14 days to refund. That right doesn't cover things bought in a shop, personalised items, perishables, or sealed media once opened (Consumer Contracts Regulations 2013).
This applies on top of whatever Moss offers, and sometimes gives you more.
Bought something and it is cheaper now?
Pricemend reads your receipt, works out your last day to act, and tells you when a price drops.
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