All retailers › United Kingdom
Oliver Bonas return policy
You can return most items within 30 days of buying them or receiving your order, whichever is later, as long as they are unused and in their original packaging. Some items (opened beauty products, earrings bought in store, furniture without packaging) can't be returned, and Outlet store purchases only have 14 days.
What Oliver Bonas says
We hope you're happy with your Oliver Bonas purchase, but if you decide it's not quite right for you, you can return most items to us within 30 days of purchase or receiving your order, whichever is later.
Read from Oliver Bonas's own returns page (source) on 2026-11-11.
The details
| Days to return | 30 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The general window is 30 days, but Outlet store purchases have a shorter 14-day window. Extended Christmas returns apply in 2026: most items bought 1 Nov to 11 Dec 2026 can be returned by 10 Jan 2027 (Outlet: items bought 1 to 23 Dec, by 10 Jan 2027). The page says returns are chargeable, with the delivery fee deducted from the refund unless the order is cancelled before delivery or is faulty. It also says online returns using the returns portal are free (excluding furniture), so check the cost before you return. Store purchases returned by post are refunded by Gift Card only. PayPal orders cannot be refunded in store. Apple Pay refunds in store must use the same device. Separate returns portals exist for the UK, Republic of Ireland/International and Isle of Man/Channel Islands. The page text was cut off partway through the furniture returns section. The page says nothing about refunds when Oliver Bonas's own price drops.
Last checked 2026-11-11. Policies change, so check with Oliver Bonas before relying on it.
More than this page shows
Oliver Bonas also publishes 9 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in the United Kingdom
For anything bought online you have 14 days from the day it arrives to cancel for any reason, then another 14 days to send it back, and the retailer has 14 days to refund. That right doesn't cover things bought in a shop, personalised items, perishables, or sealed media once opened (Consumer Contracts Regulations 2013).
This applies on top of whatever Oliver Bonas offers, and sometimes gives you more.
Bought something and it is cheaper now?
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