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Peacocks return policy
You can get a full refund on items returned within 28 days of receiving your order, as long as they are unworn, unwashed and have their original labels and packaging. Returns to a Peacocks store are free, but you pay the postage if you send them back by post. Longer Christmas returns apply to full-price items bought between 18 October and 6 December 2026.
What Peacocks says
If you are not satisfied with your purchase, we will be happy to give you a full refund for goods returned within 28 days of you receiving your order
Read from Peacocks's own returns page (source) on 2026-11-11.
The details
| Days to return | 28 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The 28 days run from delivery (online orders) or from collection (click and collect). Christmas extension: full-price items bought online or in-store between 18 October 2026 and 6 December 2026 can be returned until 3 January 2027. Sale items are not covered by that extension, and in-store purchases in that period can be exchanged only. Purchases after 6 December 2026 go back to 28 days. Items must be unworn, unwashed, in original packaging with labels, or a refund may be refused. Customers pay return postage when returning by post. Returns to a store are free. Online orders placed in-store can only be returned to a store. Refunds for Flexecash or gift card payments only, with no exchange. The page does not mention price adjustments.
Last checked 2026-11-11. Policies change, so check with Peacocks before relying on it.
More than this page shows
Peacocks also publishes 1 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in the United Kingdom
For anything bought online you have 14 days from the day it arrives to cancel for any reason, then another 14 days to send it back, and the retailer has 14 days to refund. That right doesn't cover things bought in a shop, personalised items, perishables, or sealed media once opened (Consumer Contracts Regulations 2013).
This applies on top of whatever Peacocks offers, and sometimes gives you more.
Bought something and it is cheaper now?
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