All retailers › United Kingdom
Pets at Home return policy
You can return items within 30 days with proof of purchase, either in store or online, as long as they are unused and in their original packaging. Unwanted perishable items, flea, tick and worming treatments, and personalised products can't be returned or refunded.
What Pets at Home says
If you change your mind, you can return it within 30 days with proof of purchase.
Read from Pets at Home's own returns page (source) on 2026-11-11.
The details
| Days to return | 30 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
Items must be in original packaging and unused, with tags and security seals intact. Online purchases also have a 14-day statutory right to return, starting the day after delivery; the 30-day policy is in addition to this. Faulty goods: statutory right to a refund or replacement if reported within 30 days of receipt, and the retailer may reduce the refund if the item has been used beyond normal handling. Own-brand food and treats can be exchanged (not refunded) if at least half full, even without a receipt. After 30 days, a refund may be offered if the item is fully saleable and there is proof of purchase.
Last checked 2026-11-11. Policies change, so check with Pets at Home before relying on it.
More than this page shows
Pets at Home also publishes 3 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in the United Kingdom
For anything bought online you have 14 days from the day it arrives to cancel for any reason, then another 14 days to send it back, and the retailer has 14 days to refund. That right doesn't cover things bought in a shop, personalised items, perishables, or sealed media once opened (Consumer Contracts Regulations 2013).
This applies on top of whatever Pets at Home offers, and sometimes gives you more.
Bought something and it is cheaper now?
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