Phase Eight return policy

What Phase Eight says

Need to return an online order? No problem, just send it back within 28 days of receipt (14 days for sale items).

Read from Phase Eight's own returns page (source) on 2026-11-11.

The details

The 28-day window applies to online orders, counted from receipt (14 days for sale items). The page also has an extended festive window: purchases made in store or online between 27 October 2026 and 19 December 2026 can be returned until 16 January 2027. The international section still shows older festive dates (2024/25). It says international returns go through Global-e within 28 days of purchase, with no exchanges and with return costs deducted. UK postal returns cost £1.95, which is deducted from the refund. Store returns are free, but online purchases can only be refunded at Phase Eight standalone stores, not at concessions or outlets. The page says nothing about refunds when Phase Eight's own price drops. The page also mentions a statutory right to cancel within 14 working days of receipt for online or phone orders. The page does not clearly say whether in-store purchases have the same standard window outside the festive period.

Last checked 2026-11-11. Policies change, so check with Phase Eight before relying on it.

More than this page shows

Phase Eight also publishes 3 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.

What the law gives you in the United Kingdom

For anything bought online you have 14 days from the day it arrives to cancel for any reason, then another 14 days to send it back, and the retailer has 14 days to refund. That right doesn't cover things bought in a shop, personalised items, perishables, or sealed media once opened (Consumer Contracts Regulations 2013).

This applies on top of whatever Phase Eight offers, and sometimes gives you more.