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Primor return policy
You have 14 days from receiving your order to tell Primor you want to return it, and then 14 days from that notice to hand the items over. You pay return postage (€3.99 if Primor collects), and items must be unused and in perfect condition.
What Primor says
Conforme a la ley, tendrás un plazo de catorce (14) días a partir de la fecha de recepción de los productos (o del último producto si eran varios productos en un mismo pedido y lo recibes separadamente) para ejercer el derecho de desistimiento sin tener que justificar los motivos ni pagar penalidades, solo deberás asumir los gastos de envío de la devolución, siendo requisito indispensable que remitas tu comunicación antes de que finalice mencionado plazo.
Read from Primor's own returns page (source) on 2026-11-11.
The details
| Days to return | 14 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The 14 days is the legal right of withdrawal (desistimiento), counted from receipt of the goods, and you must notify customer service within that period. After notifying, you must hand over the goods within 14 days. The customer pays return shipping (carrier collection from home costs €3.99); original shipping costs are not refunded on withdrawal. Faulty or wrongly sent items are handled separately under the legal guarantee, with Primor paying shipping, and a choice of refund or replacement. The page covers shipping to Spain (mainland and Balearics) and in-store collection; the page does not say whether in-store purchases are covered. Refunds go to the original payment method (cash on delivery orders: bank transfer or digital gift card). The page does not mention price adjustments.
Last checked 2026-11-11. Policies change, so check with Primor before relying on it.
More than this page shows
Primor also publishes 3 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in Spain
For anything bought online you have 14 days from delivery to withdraw for any reason and get your money back, under the EU-wide right in Spain's consumer law. It doesn't cover in-shop purchases, personalised items, perishables, or sealed media once opened.
This applies on top of whatever Primor offers, and sometimes gives you more.
Bought something and it is cheaper now?
Pricemend reads your receipt, works out your last day to act, and tells you when a price drops.
Try Pricemend Return policy data as an API