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Purple return policy
Purple mattresses can be returned within 100 calendar days of delivery, after at least 21 nights of trying them. The refund is reduced by any discount given, interest and transport costs. Pillows, seat cushions and bedding get 30 days, and bed frames and headboards can't be returned.
What Purple says
You have 100 calendar days from the date of delivery to return your Purple mattress.
Read from Purple's own returns page (source) on 2026-11-11.
The details
| Days to return | 100 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The 100-day window applies to mattresses only and is counted from delivery. Other categories differ (see exclusions). Mattresses must be slept on for at least 21 days, be clean and undamaged, and have the law tag attached, with photos required. The refund is the product price less the value of any discount, interest accrued and transportation charges. One exchange is allowed on mattresses. Pillows, seat cushions and bedding can't be exchanged. The page doesn't say whether the policy covers online or in-store purchases in general. It only says to contact the store directly about questions on retail purchases. It also doesn't mention price adjustments.
Last checked 2026-11-11. Policies change, so check with Purple before relying on it.
More than this page shows
Purple also publishes 6 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in the United States
No nationwide return or price-adjustment right: in the US each store sets its own rules, so Pricemend goes by the store's published policy.
This applies on top of whatever Purple offers, and sometimes gives you more.
Bought something and it is cheaper now?
Pricemend reads your receipt, works out your last day to act, and tells you when a price drops.
Try Pricemend Return policy data as an API