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Raya Shop return policy
You can return or exchange an item within 14 days of buying it, as long as it is unused, in its original condition and you have the invoice. If the item is faulty, you have 30 days, but you need a technical report from the product's authorised agent.
What Raya Shop says
يحق للعميل الاسترجاع أو الاستبدال خلال 14يومًا من تاريخ الشراء بشرط أن يكون المنتج بالحاله التى تم شراءه بها.
Read from Raya Shop's own returns page (source) on 2026-11-11.
The details
| Days to return | 14 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The page is in Arabic. The general window is 14 days from purchase. For faulty items the window is 30 days from purchase, but a technical report from the product's authorised agent is needed. Items must be unused, in original condition, and a purchase invoice is required. Refunds go back via the original payment method: card within 14 working days of the request being accepted, cash by bank transfer within 7 working days. Coffee Corner by Raya orders have separate rules: damaged, defective, wrong or expired items can only be returned or exchanged if reported within 24 hours of delivery. The page does not say whether the policy covers online or in-store purchases, and says nothing about price adjustments.
Last checked 2026-11-11. Policies change, so check with Raya Shop before relying on it.
More than this page shows
Raya Shop also publishes 5 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in Egypt
You have 14 days to return almost anything for any reason and get a full refund at no cost to you, and 30 days if it turns out to be faulty or not what was described (Consumer Protection Law 181 of 2018, articles 17 and 21). Perishables, custom-made and altered goods, and opened books and software are excluded.
This applies on top of whatever Raya Shop offers, and sometimes gives you more.
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