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River Island return policy
You can return River Island items within 28 days of delivery or store purchase if they are clean, unworn and still have their tags, and you have proof of purchase. Returning to a UK store is free, but posting via the returns portal costs £2.95, which is taken off your refund.
What River Island says
Items can be returned within 28 days of delivery or store purchase
Read from River Island's own returns page (source) on 2026-11-11.
The details
| Days to return | 28 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
Details shown are for the United Kingdom; the page has a country selector and return methods and charges differ by country (e.g. €9.00 for Ireland, charges vary elsewhere). Items must be clean, unworn and have tags attached, with proof of purchase (receipt or despatch confirmation email). Returning online orders to a UK store is free; the drop-off returns portal costs £2.95, deducted from the refund, and the parcel should be dropped off within 14 days. There is a temporary festive extension: purchases from 22 October can be returned for a refund to a gift card until 14 January. The page mentions exceptions to the policy via a link, but doesn't list them.
Last checked 2026-11-11. Policies change, so check with River Island before relying on it.
What the law gives you in the United Kingdom
For anything bought online you have 14 days from the day it arrives to cancel for any reason, then another 14 days to send it back, and the retailer has 14 days to refund. That right doesn't cover things bought in a shop, personalised items, perishables, or sealed media once opened (Consumer Contracts Regulations 2013).
This applies on top of whatever River Island offers, and sometimes gives you more.
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