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SACO return policy
You can return items within 7 days of buying them, or exchange them within 14 days, as long as they are unused, in their original condition and you have the original receipt. Items bought online and returned to a SACO shop have 14 days from delivery.
What SACO says
يمكن للعميل إعادة مشترياته فقط خلال 7 أيام من تاريخ الشراء أو التبادل خلال 14 يومًا من تاريخ الشراء، شريطة أن تكون المنتجات المُعادة أو المُبادلة في حالتها الأصلية عند الشراء، وأنها لم تُستخدم، وأن الغطاء الخارجي في حالته الأصلية.
Read from SACO's own returns page (source) on 2026-11-11.
The details
| Days to return | 7 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The window differs by channel. The general rule is a 7-day return and 14-day exchange from purchase, and the original invoice is required. Online orders returned to a SACO store get 14 days from delivery (order number needed). Items bought through the SACO Global store (imported) have 14 days from receipt, and refunds go only to the store's e-wallet. For faulty, damaged or wrong items, delivery costs are refunded in full. For change-of-mind returns, only the product price is refunded and a shipping or bank-transfer fee (the page gives "50", with no currency shown) may apply. Standard refunds go back to the original payment method and take 7–14 working days by card. Faulty electrical items need an agent's report confirming the fault. The page does not mention price adjustments, and the page text is in Arabic.
Last checked 2026-11-11. Policies change, so check with SACO before relying on it.
More than this page shows
SACO also publishes 8 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in Saudi Arabia
For anything bought online you have 7 days from receiving it to change your mind and get a full refund, as long as you haven't used it (E-Commerce Law). Custom-made goods, opened media, books and a few other categories are excluded.
This applies on top of whatever SACO offers, and sometimes gives you more.
Bought something and it is cheaper now?
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