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SAIL return policy
You can return or exchange most items within 30 days of buying, online or in store, if they are new, unworn, in their original packaging with tags, and you have proof of purchase. Explore+ members at Level 3 "Expert" get 45 days, and a list of final sale items cannot be returned.
What SAIL says
Returns and exchanges are accepted within 30 days of the purchase date, both online and in store.
Read from SAIL's own returns page (source) on 2026-11-11.
The details
| Days to return | 30 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
Holiday extension: purchases made between 2 November and 4 December 2026 can be returned or exchanged until 4 January 2027 (usual exclusions apply). The 45-day member window applies only to Explore+ Level 3 "Expert" members, who also get free mail returns on online orders. Exchanges and returns differ by purchase method: online orders with in-store pickup must be returned in store; home-delivery orders can be returned in store or by mail, but mail exchanges are not available. In-store returns are free. Mail returns cost a $10 handling fee plus taxes, and original shipping fees are non-refundable. Refunds by mail are processed within 7 business days of the parcel being received. Final sale items cannot be returned, exchanged or refunded, and the list may change without notice. The page does not mention any price adjustment when SAIL's own price drops. The page text is cut off at the end of the warranty section.
Last checked 2026-11-11. Policies change, so check with SAIL before relying on it.
More than this page shows
SAIL also publishes a longer window for members and 21 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in Canada
No nationwide return or price-adjustment right: each store sets its own rules, so Pricemend goes by the store's published policy.
This applies on top of whatever SAIL offers, and sometimes gives you more.
Bought something and it is cheaper now?
Pricemend reads your receipt, works out your last day to act, and tells you when a price drops.
Try Pricemend Return policy data as an API