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Screwfix return policy
You can return unwanted items within 30 days for an exchange or refund, if they are unused, in a saleable condition and in their original packaging. Some items are excluded, such as cut, mixed or made-to-order goods, and returns can be made to any Screwfix store or by arranging a free collection.
What Screwfix says
We hope that you never need to return anything to us; however, should you need to we aim to make it as simple as possible for you to exchange or refund your purchase with our 30-day money back guarantee.
Read from Screwfix's own returns page (source) on 2026-11-11.
The details
| Days to return | 30 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The 30 days applies to unwanted, non-faulty items, which must be unused, saleable and in original packaging with all parts and free gifts. Faulty items found within 30 days can be rejected for a full refund or replacement. After 30 days Screwfix may offer a repair, replacement, price reduction or refund, and statutory rights under the Consumer Rights Act 2015 are unaffected. Items delivered direct from approved suppliers may have different return rules, shown on the product page. Items can usually be returned to any Screwfix store, or a free collection can be arranged by phone. Refunds to cards take 3-5 working days and PayPal refunds take 5-10 working days. The page does not mention price adjustments after a price drop.
Last checked 2026-11-11. Policies change, so check with Screwfix before relying on it.
More than this page shows
Screwfix also publishes 4 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in the United Kingdom
For anything bought online you have 14 days from the day it arrives to cancel for any reason, then another 14 days to send it back, and the retailer has 14 days to refund. That right doesn't cover things bought in a shop, personalised items, perishables, or sealed media once opened (Consumer Contracts Regulations 2013).
This applies on top of whatever Screwfix offers, and sometimes gives you more.
Bought something and it is cheaper now?
Pricemend reads your receipt, works out your last day to act, and tells you when a price drops.
Try Pricemend Return policy data as an API