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Sephora return policy
Sephora return policy: 14 days to return, though it does not refund price drops. Last checked 2026-11-15.
What Sephora says
l’Acheteur dispose d’un délai de quatorze (14) jours à compter du jour de réception du colis
Read from Sephora's own returns page (source) on 2026-11-15.
The details
| Days to return | 14 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
Article 6 of the CGV, the statutory French minimum rather than anything longer, counted from the day the parcel arrives.
Last checked 2026-11-15. Policies change, so check with Sephora before relying on it.
What the law gives you in France
For anything bought online you have at least 14 days, counted from the day after it arrives, to withdraw for any reason and get your money back (Code de la consommation, article L221-18). A seller can give you longer but not less, and if it never told you the right existed the window stretches by up to 12 months. It doesn't cover things bought in a shop, personalised items, perishables, or sealed media once opened.
This applies on top of whatever Sephora offers, and sometimes gives you more.
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