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Sugar Cosmetics return policy
You can return unused full-size products bought online within 14 days of receiving them, by emailing the retailer. Used or tampered products, items in kits, sets or combos, and clearance items are generally not returnable.
What Sugar Cosmetics says
You can return the unused products you have ordered within 14 days of the date of receipt.
Read from Sugar Cosmetics's own returns page (source) on 2026-11-11.
The details
| Days to return | 14 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The policy is described for full-size products bought from the online store; the page doesn't mention in-store purchases. Refunds are processed within a maximum of 15 days of the retailer receiving the returned goods (card/net banking refunds reach the account within 3-5 working days). Cash-on-delivery and shipping charges are not refundable. Clearance items can still be returned if damaged, defective or the wrong product. Orders can only be cancelled while in "Pending" state. The page doesn't address price adjustments.
Last checked 2026-11-11. Policies change, so check with Sugar Cosmetics before relying on it.
More than this page shows
Sugar Cosmetics also publishes 3 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in India
There's no nationwide cooling-off period for changing your mind, so the window is whatever the platform publishes, usually 7 to 15 days. What the law does require is that the platform publishes that policy up front and honours it, and takes back anything defective or not as described (Consumer Protection (E-Commerce) Rules 2020).
This applies on top of whatever Sugar Cosmetics offers, and sometimes gives you more.
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