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The RealReal return policy
You must request a return within 14 days of buying in store or of the original shipping date, and the item must be sent back within 21 days. Several categories, including swimwear, beauty, As Is items and anything sold at 40% or more off, can't be returned.
What The RealReal says
To return eligible items, you must request a return within 14 days of in-store purchase or original shipment date, and return the item(s) within 21 days of in-store purchase or original shipment date.
Read from The RealReal's own returns page (source) on 2024-06-11.
The details
| Days to return | 21 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | archived. Read from an archived copy of the retailer's returns page and quoted above. This retailer refuses automated requests, so the wording is as it stood on the capture date below, not as it stands today. source |
Two deadlines apply: the return must be requested within 14 days and the item returned within 21 days (of in-store purchase or original shipment). The 21-day figure is recorded as return_days. Art, furniture and oversized items have a separate 14-day window from delivery, and the customer pays return costs. Fees: $14.95 is deducted from the refund when using the online return label, and in-store returns carry a $6.95 restocking fee unless you also make an in-store purchase. Non-member and cash-refund returns must be made in store. Handbags appear inconsistent: the main text says bags can't be returned without buying Return Guarantee, while the FAQ lists handbags and luggage as final sale. Refunds go back to the original payment method, with timing varying by method. The page text is cut off mid-FAQ, and the page doesn't mention price adjustments or a longer member window. Read from an archived copy of this page taken on 2024-06-11, because the retailer does not serve automated requests. It may have changed since.
Archived copy taken 2024-06-11. Policies change, so check with The RealReal before relying on it.
More than this page shows
The RealReal also publishes 8 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in the United States
No nationwide return or price-adjustment right: in the US each store sets its own rules, so Pricemend goes by the store's published policy.
This applies on top of whatever The RealReal offers, and sometimes gives you more.
Bought something and it is cheaper now?
Pricemend reads your receipt, works out your last day to act, and tells you when a price drops.
Try Pricemend Return policy data as an API