All retailers › United Kingdom
Toolstation return policy
Most items can be returned for an exchange or refund within 30 days of receiving them. Unwanted items must be unused, unmarked and in their original packaging. Some products, such as boilers, toilets and cut or mixed items, are excluded, and items sent directly from a supplier must be collected rather than taken to a store.
What Toolstation says
We offer a 30-Day Money Back Guarantee on most products to give you complete peace of mind – you can return a faulty or unwanted, unused item for an exchange or full refund, providing it's within 30 days of receipt.
Read from Toolstation's own returns page (source) on 2026-11-11.
The details
| Days to return | 30 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The 30-day window applies to "most products"; exclusions are listed as examples ("can include"). Supplier-delivered items cannot go back to Toolstation stores, but the page says they can still be returned within 30 days via a collection arranged through Toolstation. Collection of unwanted items costs a fixed £9 (more for big and bulky items); free if faulty, damaged or sent in error. Postage is only refunded for faulty, damaged or wrongly sent items. Faulty items may be refunded, replaced or repaired (manufacturer faults only). Refunds for supplier-collected items are processed within 14 days of collection. The page does not mention price adjustments or member-specific windows. The page text was cut off at the end, so the refund process and FAQs sections were not seen.
Last checked 2026-11-11. Policies change, so check with Toolstation before relying on it.
More than this page shows
Toolstation also publishes 7 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in the United Kingdom
For anything bought online you have 14 days from the day it arrives to cancel for any reason, then another 14 days to send it back, and the retailer has 14 days to refund. That right doesn't cover things bought in a shop, personalised items, perishables, or sealed media once opened (Consumer Contracts Regulations 2013).
This applies on top of whatever Toolstation offers, and sometimes gives you more.
Bought something and it is cheaper now?
Pricemend reads your receipt, works out your last day to act, and tells you when a price drops.
Try Pricemend Return policy data as an API