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Tous return policy
You can return items within 30 days of purchase if they are in perfect condition, and you need to include the certificate of authenticity and sales receipt. Fragrances, cosmetics and discounted items cannot be returned, and you pay the postage to send returns back.
What Tous says
Returns are accepted when the piece is in perfect conditions and there has not passed more than 30 days from the purchasing date.
Read from Tous's own returns page (source) on 2026-11-11.
The details
| Days to return | 30 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
This is the US version of the page (us-en); policies may differ in other countries. Returns are sent by post to a Miami return centre at the buyer's expense. Exchanges can be made within 30 days at any TOUS store worldwide, except department stores, airport stores and multi-brand stores, where exchanges are only possible at the place of purchase. Refunds are aimed to be processed within 10 business days of receipt, then a further 5-10 business days to appear, to the original payment method. The page does not say whether in-store purchases can be returned for a refund, nor does it mention price adjustments.
Last checked 2026-11-11. Policies change, so check with Tous before relying on it.
More than this page shows
Tous also publishes 3 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in Spain
For anything bought online you have 14 days from delivery to withdraw for any reason and get your money back, under the EU-wide right in Spain's consumer law. It doesn't cover in-shop purchases, personalised items, perishables, or sealed media once opened.
This applies on top of whatever Tous offers, and sometimes gives you more.
Bought something and it is cheaper now?
Pricemend reads your receipt, works out your last day to act, and tells you when a price drops.
Try Pricemend Return policy data as an API