All retailers › Egypt
Town Team return policy
You have 14 days from delivery to return items, which must be in their original condition with tags attached. Some items, such as underwear, swimwear, accessories, perfumes and socks, can't be returned.
What Town Team says
لن يتم قبول المرتجعات التي تخطت الـ 14 يومًا من تاريخ التسليم.
Read from Town Team's own returns page (source) on 2026-11-12.
The details
| Days to return | 14 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
The page is written in Arabic. Returns must be arranged by WhatsApp first. Shipping costs depend on the route: the customer pays for courier returns unless the item is faulty or wrong, and returns at a branch cost nothing. Refunds for courier returns are made to the original payment method after a 5–7 day inspection. Orders placed through partner channels (Premium, Valu, Forsa, Sohoula, Symple, Hala, Mylo, Mogo) can't be returned at branches (exchange only, same code, colour or size, if in stock) and are refunded as store credit. The page says refunds to the original payment method for these orders only apply if the order was not received. During promotions the whole order is returned and refunded without shipping costs. The page doesn't mention price adjustments, so that field is left empty.
Last checked 2026-11-12. Policies change, so check with Town Team before relying on it.
More than this page shows
Town Team also publishes 12 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in Egypt
You have 14 days to return almost anything for any reason and get a full refund at no cost to you, and 30 days if it turns out to be faulty or not what was described (Consumer Protection Law 181 of 2018, articles 17 and 21). Perishables, custom-made and altered goods, and opened books and software are excluded.
This applies on top of whatever Town Team offers, and sometimes gives you more.
Bought something and it is cheaper now?
Pricemend reads your receipt, works out your last day to act, and tells you when a price drops.
Try Pricemend Return policy data as an API