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White Stuff return policy
You can return full-price items within 30 days and sale items within 14 days of buying or receiving them. Returns by Royal Mail or Evri cost £2.50, and some hygiene items such as underwear and earrings can't be returned unless faulty.
What White Stuff says
Our returns policy entitles you to return items within 30 days and sale items within 14 days of purchase or receipt.
Read from White Stuff's own returns page (source) on 2026-11-11.
The details
| Days to return | 30 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
This is the UK policy. The general window is 30 days, with 14 days for sale items. There is an extended Christmas window: full-price items bought from 1 October 2026 can be returned until 10 January 2027. Outlet purchases have separate terms that aren't included in the text provided, and the page text cuts off partway through the refunds section. A £2.50 returns charge is deducted for posted returns via Royal Mail or Evri (not for faulty goods). Faulty goods can be rejected for a full refund within 30 days, with repair or replacement if found faulty within 6 months. Online returns to shops are not accepted at Outlets, German shops or concessions. If the whole order is returned to a shop within 7 working days of receipt, delivery cost is also refunded. The page doesn't mention price adjustments.
Last checked 2026-11-11. Policies change, so check with White Stuff before relying on it.
More than this page shows
White Stuff also publishes 4 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in the United Kingdom
For anything bought online you have 14 days from the day it arrives to cancel for any reason, then another 14 days to send it back, and the retailer has 14 days to refund. That right doesn't cover things bought in a shop, personalised items, perishables, or sealed media once opened (Consumer Contracts Regulations 2013).
This applies on top of whatever White Stuff offers, and sometimes gives you more.
Bought something and it is cheaper now?
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