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Zappos return policy
You can return items within 60 days, free of charge anywhere in the US, as long as they are new, unworn, and in their original packaging with tags (shoes need the original box). Final Sale items can't be returned, and returns that don't meet the rules may be refused a refund or charged a restocking fee of up to 50%.
What Zappos says
Merchandise must be returned within 60 days in new condition.
Read from Zappos's own returns page (source) on 2026-11-11.
The details
| Days to return | 60 days |
|---|---|
| Refunds a price drop | No, return it and buy it again |
| How sure we are | confirmed. Read from the retailer's own returns page, and quoted above. source |
Returns are free anywhere in the US, including US territories and military APO/FPO addresses. Returns are started online through Order History. Guest accounts can only return within 60 days and are refunded to the original payment method only. Store credit returns may occasionally be accepted after 60 days at Customer Service's discretion. Returns that don't comply may be refused a refund or charged a restocking fee of up to 50% of the item price. Refund timing varies by payment method (e.g. up to 20 business days for Afterpay, up to 30 for PayPal). If a refunded item is not received, a charge may be applied after 45 days. The page does not mention price adjustments, in-store returns or a longer member window.
Last checked 2026-11-11. Policies change, so check with Zappos before relying on it.
More than this page shows
Zappos also publishes 4 categories it excludes, and whether the window runs from the purchase or the delivery. Those fields, and the deadline for a given purchase date, come back from the API rather than being listed here.
See what the API returnsWhat the law gives you in the United States
No nationwide return or price-adjustment right: in the US each store sets its own rules, so Pricemend goes by the store's published policy.
This applies on top of whatever Zappos offers, and sometimes gives you more.
Bought something and it is cheaper now?
Pricemend reads your receipt, works out your last day to act, and tells you when a price drops.
Try Pricemend Return policy data as an API